Personal Leadership
Leadership Communication Skills – Lead with impact
Course Overview
Viewing oneself as a leader, this workshop focuses on developing core competencies in communication, coaching, feedback, and conducting difficult conversations. Participants will identify their strengths and areas for improvement, align with core values, foster trust, and mutual understanding, and conduct powerful coaching conversations.
In this course, you will engage in interactive exercises and case studies that will challenge you to reflect on your strengths, areas of improvement, and leadership goals. You will also gain practical tools for coaching, motivating, and resolving conflicts with others. You will learn how to foster trust, persuade others, and handle difficult situations with confidence and tact. By the end of this course, you will have a personal leadership vision and an action plan to implement it.
Upon completion you will be able to:
Learn powerful communication skills
Leaders communicate to inform, sway, coach, and inspire. People at all levels share ideas, learn from each other, and keep each other informed about problems, opportunities, progress, and solutions.
Effective communicators provide a clear message that is understood by everybody in the audience. They are attentive listeners who are open to others’ ideas. They deliver a message that is consistent but fine-tuned for a particular audience. It has just the right tone. The perfect pacing. The best possible wording. The audience finds the message to be crisp. Relevant. Impactful. Effective communication, whether written or verbal, enables you to convey your vision, to point the way forward, and energize others to work together and pull in the same direction.
Lead with passion and purpose
Personal mastery is defined as “the discipline of continually clarifying and deepening our personal vision, of focusing our energies, of developing patience, and of seeing reality objectively” (Senge, 2006)
Leadership starts with you! You are the raw material of your leadership. To be an effective leader, it is essential to develop self-awareness and build enduring relationships. Personal mastery assumes self-understanding and self-knowledge. It also assumes a certain awareness of our purpose in life.
Therefore, developing a clear vision for your leadership and defining your core values are critically important to your leadership. We begin the journey by answering the first key leadership question – “Who am I?” .
Provide effective feedback that is meaningful
Feedback in the workplace is like a guiding light that helps
individuals improve their performance, reach objectives, and steer clear of
potential roadblocks. It allows people to join forces, achieving more
collectively than any one person could achieve alone. Feedback is important for maintaining consistent performance when the environment changes.
Therefore, feedback is critical for leaders to develop their team members and build a performance culture. As a leader, you’ll often be called upon to provide feedback at the moment when it is most needed. Done well, feedback has the power to catalyze breakthroughs in performance. This module will introduce powerful techniques for giving and receiving feedback, including active listening and focusing on solutions.
Conduct Difficult Conversations
Conflict is a natural part of organizational life. Organizations are made up of diverse people with differing opinions and competing interests, making conflict inevitable. There is conflict over information, resources, opinions, territory, position. If it is important to someone it has the potential to cause conflict.
Conducting difficult situations is an obstacle that we all encounter at some point. It can be challenging to communicate effectively when emotions are high, and we may default to either fighting or fleeing from the situation, which can ultimately harm the relationship. However, there is a third option that involves being honest and building a strong foundation for the relationship. This approach requires excellent communication skills, including the ability to manage your emotions and stay focused on what you want for yourself, the other person, and the relationship.
What people are saying about Personal Leadership
Expanded on my experience as a leader
It brought new concepts to my many years of management but also expanded (new angle) on things I knew
Applied Insights
I got more insight into how others communicate and behave. I was able to practice giving feedback
Tools that I can use to make a difference
I now have a bunch of tools to help me be successful as a leader
Topics Covered
Personal Mastery
- Clarify your values and develop behaviours to support them
- Craft your personal leadership vision
- Discover and amplify your strengths
- Develop your emotional intelligence
- Become a life long learner
Fundementals of communication
- The role of trust in effective communication
- How to build trust
- Generative and active listening
- The role of verbal and non-verbal communication
- Barriers to effective communication and how to overcome
Provide Performance Feedbck
- The power of openness and building strong relationships
- Understand the purpose of providing feedback
- Guidelines for providing feedback
- Defensive routines – how people avoid feedback
- How to provide feedback – two tools to structure, plan, and give feedback
Conduct Difficult Coversations
- Sources of conflict
- Understand your own conflict style and the strengths and downsides
- Negotiating strategies for win-win outcomes
- Mutual Inquiry – a process for navigating interpersonal mush
- Navigating conflict complexity – exploring the narrative