Building Productive Work Relationships (BPWR)

Building enduring relationships is a critical skill for success.  These relationships are founded on trust and clear, open and honest communication. Have you ever wondered how to work more effectively with others to get things done?  Or tried to figure out how to get what you need without creating conflict or damaging the relationship?  Then this course is for you.  

BPWR focuses on your natural ability to communicate. It enhances your effectiveness by providing you with the knowledge, skills, and tools to achieve your goals.  One of the biggest career derailers is poor interpersonal skills. The most powerful action you can take to manage your career is to build your skill to relate well to others. 

• Foster trust and mutual understanding
• Communicate clearly so you are understood
• Understand others
• Manage work relationships by providing effective feedback
• Conduct difficult conversations with ease

Foundation of strong relatiohips

• Elements of a productive work relationship 
• Building confidence
• Appreciating diversity and communication styles

Effective Communication

• Inspire Trust
• Listening for understanding - inquiry
• Speaking to be understood - advocacy
• Mutual inquiry – understanding others

Provide Effective Feedback to peers

• Characteristics of effective feedback
• The power of self-disclosure
• Apply tools for providing both positive and constructive feedback
• Provide upward feedback

Conduct difficult conversations

• Understanding the nature conflict
• Assumptions and mental models and they affect our reactions
• Learn to deal with emotion and content – dual processing
• Apply a tried and tested method to conduct difficult coversations

• I now feel I have insights and tools to help with work relationships
• It uncovered to me commuication aspects I wasn't aware of.  Gave me tools to better deal with situations at work and home.
• I think it is a great baseline that everyone should have.
• I learned alot about how to improve my listening skills.  I feel more confident about dealing with conflict and its resolution.