Course Overview
Unlock the power of effective communication with our “Conducting Difficult Conversations” workshop! In the world of work, difficult conversations are an inevitable challenge, but they don’t have to be daunting. Learn to decipher what makes a conversation difficult, master the art of emotional management, and acquire a proven technique that will empower you to navigate these interactions with ease. Our workshop delves deep into the sources of conflict, underscores the significance of perception and mental models, and introduces you to a practical four-step process for conducting interpersonal problem-solving conversations. Don’t let difficult conversations hold you back; equip yourself with the skills to turn them into opportunities for growth and resolution.
Learn to:
- Identify the Characteristics of Difficult Conversations: After attending this workshop, participants will be able to recognize and define the key characteristics that make a conversation difficult in professional settings. They will gain a comprehensive understanding of the factors that contribute to challenging dialogues.
- Apply Emotional Management Proficiency: Participants will develop the ability to manage their emotions effectively during difficult conversations. They will learn strategies and techniques to remain composed, empathetic, and focused on the desired outcome, enhancing their emotional intelligence in high-pressure situations.
- Utilize Proven Communication Techniques: By the end of the workshop, attendees will acquire a practical and proven communication technique for conducting difficult conversations with finesse. They will be able to apply this technique to real-world scenarios, improving their ability to navigate and resolve conflicts in the workplace.
- Master the Four-Step Problem-Solving Process: Participants will grasp the intricacies of a four-step process for conducting interpersonal problem-solving conversations. They will be equipped with a structured approach to effectively address conflicts, leading to more constructive outcomes and enhanced professional relationships.
Topics include
Understanding Conflict
- What is conflict
- Sources of conflict
- What makes a discussion difficult
Our experience of conflict
- Understand your own conflict style
- Deep dive into the Thomas-Kilmann conflict Mode
- Explore 5-modes for handling conflict
Discover strategies
- Conduct a mutual Inquiry
- Learn powerful questioning techniques
- Become a power listener
- Learn a powerful tool for conducting difficult conversations
Practice Conducting a difficult coversations
- Work on case studies
- Bring a real example
- Recievie Coaching