Conflict is a natural part of organizational life. Organizations are made of diverse people with differing opinions and competing interests making conflict inevitable. Handled poorly, conflict can have high costs in real dollars not to mention the real costs in relationship and low trust. Handled well, conflict deepens relationships, improves organization culture and in turn business results. The ability to resolve conflict successfully is probably one of the most important social and business skills that an individual can possess.
On this course, participants will receive feedback on the conflict style preferences and learn tools and techniques to conduct difficult conversations and resolve conflict.
What is conflict
Explore your responses to conflict
Strategies for Dealing with Conflict
Conducting a difficult conversation
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